STELLARCRAFT OUTDOOR GEAR — PRODUCT CATALOG (Excerpt)
Alpine Series Backpacks
Model: SC-Trail 45
Capacity: 45 liters
Weight: 1.4 kg
Color options: Forest Green, Slate Gray, Burnt Orange
Price: $189.00
Features: Adjustable torso fit, integrated rain cover, laptop sleeve (up to 15"), hydration reservoir compatible
Model: SC-Summit 65
Capacity: 65 liters
Weight: 1.8 kg
Color options: Black, Navy Blue
Price: $249.00
Features: Ergonomic hip belt, compression straps, detachable top lid, built-in whistle clip
Model: SC-Ultralight 30
Capacity: 30 liters
Weight: 0.7 kg
Color options: Charcoal, Cream
Price: $139.00
Features: Minimalist frame, external water bottle pockets, packable design
All backpacks include a 5-year limited warranty. Repair services are available for $25 per item at any authorized Stellarcraft service center. Free ground shipping on orders over $150. Express shipping (2 business days) is available for an additional $18.
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From: Owen Grady <o.grady@personalmail.com>
To: orders@stellarcraft.com
Date: November 4
Subject: Order Inquiry — SC-Trail 45
Hello,
I recently placed an order (Order #SC-20341) for one SC-Trail 45 in Forest Green and one SC-Trail 45 in Slate Gray. I opted for express shipping. I placed the order on November 4 and expected delivery within 2 business days, so I was anticipating delivery by November 6.
However, I have just noticed that the order confirmation shows the Slate Gray unit as "backordered" with an estimated availability date of November 18. Only the Forest Green unit is confirmed for express shipment.
Could you please confirm: will the Forest Green unit ship immediately via express, and will the Slate Gray unit ship separately once available? If so, will the $18 express fee apply to both shipments?
Thank you,
Owen Grady
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From: Stellarcraft Customer Service <orders@stellarcraft.com>
To: Owen Grady <o.grady@personalmail.com>
Date: November 5
Subject: RE: Order Inquiry — SC-Trail 45
Dear Mr. Grady,
Thank you for reaching out regarding Order #SC-20341.
You are correct: the Forest Green SC-Trail 45 will ship today via express and is expected to arrive by November 7. The Slate Gray unit is on backorder and will ship via standard ground shipping at no additional charge once it becomes available on or around November 18.
Regarding your question about the express fee: since only one unit is being shipped via express, the $18 charge covers that shipment only. The Slate Gray unit will ship free of charge once restocked, as it will qualify for free ground shipping given that your total order value exceeds $150.
We apologize for any inconvenience caused by the backorder situation.
Best regards,
Stellarcraft Customer Service